Effective Date: 20-06-26

At Offinex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, place an order, request a quotation, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Delivery address

Account Information

• Username
• Encrypted password
• Account preferences
• Order history
• Saved addresses

Order Information

• Products ordered
• Quantity
• Payment method
• Invoice details
• Delivery instructions
• Order status

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Pages visited
• Date and time of access

Communication Information

We may retain information you provide when:

• Contacting customer support
• Submitting inquiries
• Requesting quotations (RFQ)
• Sending emails
• Using contact forms
• Participating in surveys or promotions

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver orders
• Provide requested products and services
• Generate invoices and payment records
• Respond to customer inquiries
• Manage customer accounts
• Provide quotation services
• Coordinate project-based services
• Improve our website and services
• Personalize your user experience
• Send order confirmations and delivery updates
• Provide after-sales support
• Process warranty claims
• Prevent fraud and unauthorized activities
• Comply with legal obligations

3. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Measure website performance
• Enhance user experience

Users may disable cookies through their browser settings; however, certain website features may not function properly.

4. PAYMENT INFORMATION

Offinex does not store complete payment card information on its servers.

Payments may be processed through trusted third-party payment gateways, banks, mobile financial services, or other authorized payment providers. Such providers process payment information according to their own privacy and security policies.

5. INFORMATION SHARING

We do not sell, rent, or trade customers’ personal information.

We may share information only when reasonably necessary with:

• Delivery and logistics partners
• Manufacturers and suppliers
• Installation or service partners
• Payment service providers
• Professional advisors
• Government authorities when legally required
• Technology service providers assisting website operations

All such parties are expected to handle information responsibly and only for legitimate business purposes.

6. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to maintain strong security practices, no online system can guarantee absolute security.

7. DATA RETENTION

We retain customer information only for as long as necessary to:

• Fulfill orders
• Maintain customer accounts
• Provide warranty and after-sales support
• Meet accounting requirements
• Comply with applicable laws
• Resolve disputes
• Enforce our policies

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. CUSTOMER RIGHTS

Subject to applicable laws, customers may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of eligible personal data
• Withdraw marketing communication preferences
• Request information regarding stored personal data

Certain requests may be limited where legal or business obligations require information to be retained.

9. MARKETING COMMUNICATIONS

We may send promotional emails, product announcements, special offers, newsletters, or service updates.

Customers may unsubscribe from promotional communications at any time using the unsubscribe option or by contacting Offinex directly.

Operational communications relating to orders, payments, deliveries, warranty services, or account management may still be sent where necessary.

10. THIRD-PARTY SERVICES

Our website may include links or integrations with third-party services, including:

• Payment gateways
• Courier services
• Google services
• Analytics providers
• Social media platforms
• Live chat systems

Offinex is not responsible for the privacy practices of third-party websites or services. Users are encouraged to review their respective privacy policies.

11. CHILDREN’S PRIVACY

Our website is intended for business users and individuals capable of entering into legally binding transactions.

We do not knowingly collect personal information from children.

If such information is identified, reasonable efforts will be made to remove it.

12. BUSINESS CUSTOMERS

Where customers place orders on behalf of a company or organization, Offinex may collect business-related information necessary for quotations, procurement, invoicing, delivery, project coordination, and customer support.

13. LEGAL DISCLOSURE

We may disclose customer information where required by:

• Applicable laws
• Court orders
• Government authorities
• Regulatory agencies
• Law enforcement requests

Such disclosure will be limited to what is legally required.

14. CHANGES TO THIS PRIVACY POLICY

Offinex may update this Privacy Policy from time to time.

Any changes become effective upon publication on our website. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

15. CONTACT US

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Offinex

Email:info@offinexbd.com

Phone: +88 01617-338224

Website: www.offinexbd.com

Business Address: 34, Noor Jahan Sharif Plaza
(4th Floor), Purana Paltan
Dhaka-1000

CONSENT

By accessing or using the Offinex website, creating an account, submitting information, requesting quotations, placing orders, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.